Return Policy
How to return an unopened item for a refund.
We want you to feel confident ordering OzoMD. If something isn’t right, this page explains exactly how returns work. Because our formulas are skincare, a few conditions keep every order safe and sanitary for the next customer.
Return window
You may request a return within 14 days of delivery. After 14 days we’re unable to accept a return.
What can be returned
For health and safety reasons, only items that are unopened, unused, and in their original sealed packaging can be returned. Once a product’s seal is broken or the product has been used, it can no longer be returned.
- Unopened, sealed products — eligible for return within 14 days.
- Opened or used products — not eligible, for hygiene reasons.
- Free gifts or promotional items — not eligible for return.
Exchanges are not offered
We do not offer exchanges. If you’d like a different product, please return your eligible unopened item for a refund and place a new order for the item you want.
How to make a return
Returns are arranged and shipped by the customer. To start a return, email info@agentozo.com with your order number and the item you’d like to return. We’ll reply with the return address and confirm your item is eligible.
- You are responsible for arranging and paying for return shipping.
- We recommend a tracked service — we can’t issue a refund for a return we don’t receive.
- Original shipping charges, where applicable, are non-refundable.
Refunds
Once your returned item arrives and is confirmed unopened, we’ll process your refund to the original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post it.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or you received the wrong item, this is on us — not a customer return. Email info@agentozo.com within 7 days of delivery with your order number and a photo, and we’ll make it right with a replacement or refund at no cost to you.
Subscriptions
Subscription orders follow the same return terms above. You can pause, skip, or cancel a subscription anytime from the link in any order email, or by contacting info@agentozo.com — no calls or fees.
Questions
Email info@agentozo.com and a real person will help. This policy applies to orders placed on agentozo.com and does not affect any rights you may have under applicable consumer law.